We continue to work through the problem of Change in both society and Workplace Learning with the second part of our special Season 2 opener, our two-part debate with Kate Shaw, Director of Learning at Airbnb. We go pretty deep here with Philosophy and Emotion, so be warned! Our topics include:
- Why it’s kind of b.s. to tell employees we ‘want them to learn’ – when we actually want them to run really smart experiments, and their accountability off them is what they Learned
- Why even really smart people can be pretty poor at predicting outcomes
- A useful tool (the Cynefin problem taxonomy) – problems can be simple, complicated, complex or chaotic
- Conceptual analysis time – what is ‘belonging’? How can we really unpack it? Better – how do we teach it to Airbnb employees so they can create it for us customers?
- Why you need to be ‘seen’ at work, and why that includes being encouraged to contribute
- Why D&I thinking is so important – but isn’t a fully developed approach yet
- Why it’s sometimes OK to get some theoretical ‘wet paint’ on the CEO
- Nudge economics, moving from noise to behavior change, why Workplace Learning leadership is more about curation and contextualizing than content delivery, a very noisy motorbike, and much more.
Check out Dave Snowden’s work on making sense of complexity at his Cynefin site, here
*Whose Kelly Palmer is also the subject of the next Learning Is The New Working, available on your favored podcast platform 3 July
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